Privacy Policy

Effective date: 11 October 2026

Privacy at a glance

We collect only what we need to buy your phone: your name, mobile number, address, phone details and a photo of your ID.
We do not sell your personal information.
Your ID photo is kept in a private area and is seen only by authorised staff.
You can ask us to show, correct or delete your information by writing to icashback1006@gmail.com.

1. About this policy

This Privacy Policy explains how iCashback collects, uses, stores and shares your personal information when you use this website to sell your used iPhone to us. By creating an account or placing an order, you confirm that you have read this policy.

iCashback buys used iPhones directly from customers. In this policy, we, us and our mean iCashback.

2. Information we collect

Type	What it includes	Why we need it
Account	Name, mobile number and password (stored in a protected form)	To create and secure your account
Order	Phone model and storage, your answers about its condition, IMEI number, pickup address, date and time slot	To price your phone and book and complete the pickup
Verification	Photos of the phone and a photo of your ID proof, taken by our pickup partner at pickup	To confirm you are the owner and to prevent fraud
Transaction	Final price, the time you confirmed it with your code, the consent form for your order, your payout details (UPI ID or bank account) and, if you choose to share it, the exact location of your pickup address	To keep a record of the sale and to pay you
Technical	A login session and a saved quote draft, kept in your browser	To keep you logged in and save your progress

3. How we use your information

To show you a price estimate and to book, assign and complete your pickup.
To check the phone, verify your identity and confirm that you are the owner.
To contact you by phone, SMS or WhatsApp about your order.
To create your consent form and keep records of the sale.
To prevent fraud and the purchase of stolen, lost or blocked phones.
To release your payout and to meet legal, tax and accounting requirements.

We use your information only for these purposes and not for advertising by other companies.

4. Your ID proof and photos

The photo of your ID proof is stored in a private area. It is not shown to other customers and is not shown on your order page. It can be opened only by authorised iCashback staff for verification, fraud prevention and legal requirements. The photos of your phone are used to record its condition at pickup.

We do not sell your personal information. We share it only when needed, with:

The pickup partner assigned to your order, who sees your name, mobile number, address, the exact location if you shared it, your payout method (only the last 4 digits of a bank account number) and order details.
Service providers that help us run the website, such as cloud hosting, database, image storage and email delivery. They may use your data only to provide these services to us.
Government authorities, courts or the police, when the law requires it or to protect against fraud.
A buyer or successor, if our business is sold or merged. In that case your information stays protected by a policy that is at least as strong as this one.

6. How long we keep information

We keep your account, order records, consent forms and documents for as long as needed to complete your order, to prevent fraud and to meet legal, tax and accounting requirements. When we no longer need them, we delete or anonymise them.

7. Security

We use reasonable safeguards, including protected passwords, encrypted connections, limited access to documents and limits on repeated login attempts. No system is completely secure, so please keep your password and your confirmation code private. Share the confirmation code only with the pickup partner who is in front of you, and only if you agree to the final price.

8. Your rights and choices

You can ask us to:

show you the personal information we hold about you,
correct information that is wrong or incomplete,
delete your information, and
stop using your information for a purpose you no longer agree with.

To make a request, email us at icashback1006@gmail.com from your registered contact details or mention your registered mobile number. We may ask you to verify your identity first. We aim to reply within 7 working days. We may need to keep some records, for example for a sale that is already complete, when the law requires it.

9. Cookies and browser storage

We do not currently use advertising or tracking cookies. Your browser keeps a login session and a draft of your quote for the current browser tab so that the website can work. This is removed when you log out or close the tab. If we start using analytics tools in future, we will update this policy.

10. Children

This website is meant for people aged 18 years or above. We do not knowingly collect information from children.

11. Changes to this policy

We may update this policy from time to time. The latest version is always on this page with its effective date. If you keep using the website after a change, the updated policy applies to you.

12. Contact and grievances

If you have a question, a complaint or a request about your personal information, please contact us. We will look into it and reply within 7 working days.

iCashback
Email: icashback1006@gmail.com